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IT Service Management (ITSM)

ITSM as a Platform for Creativity?

I recently read the Ivanti-commissioned IDG Connect research report that you can download entitled The CIO’s Conundrum: Can IT Move from ‘Keep the Lights On’ to Creative Thinking?   A key takeaway from the report is excerpted here: IT teams have dual expectations placed upon them. They can’t let g

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The Criteria Behind the Curtain: 2018 Gartner MQ for ITSM Tools and 2018 Gartner Critical Capabilities for ITSM Tools

The 2018 Gartner Magic Quadrant and Critical Capabilities for ITSM reports were published recently. If you want to know how Ivanti fared, download the free reports below: 2018 Gartner Magic Quadrant for ITSM 2018 Critical Capabilities for ITSM Many of you review, analyze, and use the reports a

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Three-Part Series: Answering Your Questions about Migrating from Ivanti Service Desk to Ivanti Service Manager – Part 3

This blog post is the third of three posts that capture many of the questions and answers from the Momentum series “Tech Brief” webinar that you can view on demand. If you’re a customer of Ivanti Service Desk, you may want to consider migrating to Ivanti Service Manager. However, Service Desk will

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Three-Part Series: Answering Your Questions about Migrating from Ivanti Service Desk to Ivanti Service Manager – Part 2

This blog post is the second in a series of three posts that capture many of the questions and answers from the Momentum series “Tech Brief” webinar that you can view on demand. If you’re a customer of Ivanti Service Desk, you may want to consider migrating to Ivanti Service Manager. Our goal is to

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Three-Part Series: Answering Your Questions about Migrating from Ivanti Service Desk to Ivanti Service Manager – Part 1

If you’re considering moving from Ivanti® Service Desk (powered by Landesk) to Ivanti Service Manager (powered by Heat), we’ve produced a helpful Momentum series “Tech Brief” webinar that you can view on demand. This blog post (and Parts 2 and 3 in the series) capture many of the questions from web

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