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IT Service Management (ITSM)

Three-Part Series: Answering Your Questions about Migrating from Ivanti Service Desk to Ivanti Service Manager – Part 3

This blog post is the third of three posts that capture many of the questions and answers from the Momentum series “Tech Brief” webinar that you can view on demand. If you’re a customer of Ivanti Service Desk, you may want to consider migrating to Ivanti Service Manager. However, Service Desk will

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Three-Part Series: Answering Your Questions about Migrating from Ivanti Service Desk to Ivanti Service Manager – Part 2

This blog post is the second in a series of three posts that capture many of the questions and answers from the Momentum series “Tech Brief” webinar that you can view on demand. If you’re a customer of Ivanti Service Desk, you may want to consider migrating to Ivanti Service Manager. Our goal is to

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Three-Part Series: Answering Your Questions about Migrating from Ivanti Service Desk to Ivanti Service Manager – Part 1

If you’re considering moving from Ivanti® Service Desk (powered by Landesk) to Ivanti Service Manager (powered by Heat), we’ve produced a helpful Momentum series “Tech Brief” webinar that you can view on demand. This blog post (and Parts 2 and 3 in the series) capture many of the questions from web

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Breaking News! The 2018 Gartner Magic Quadrant for ITSM Tools Is Now Available

It's August, which means it's that time of the year again. No, we don’t mean the last days of summer here in the Northern Hemisphere. We’re talking about the new 2018 Gartner Magic Quadrant for IT Service Management tools has just been published and ready to view! If the Gartner Magic Quadrant is a

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How Automation Makes IT Sexy

IT holds many surprises in the years ahead, as part of our remaking of the IT organization and culture. One of these surprises will be bringing "sexy" to IT for the first time. Expect this makeover to occur in the next 10 years, and not because we are simply trying to be sexy, but rather because aut

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