Blog

IT Service Management (ITSM)

SCL Health Enhances Patient Safety with ITIL Service Management Solution

Are you in the market for a proven IT Service Management (ITSM) software solution that supports ITIL processes? This case study shares the inside scoop on how Ivanti® Service Manager, powered by Heat, is helping SCL Health enhance patient safety, manage change to reduce unplanned outages, and stream

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Behold the Benefits of Unified IT Service, Asset, and Endpoint Management

If you only had a few moments to explain IT service management (ITSM) to someone, what would your “elevator pitch” be? In an EMA Research report, industry analyst Dennis Drogseth defines it this way: “Based on ongoing dialogs and readings outside of this research, perhaps the most frequent industr

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The IT Service Management Attainment Model: An ITIL Roadmap for Continual Improvement

I love a catchphrase attributed to the people of rural Maine in the U.S. when replying to tourists asking for directions—often to places not reachable by a direct route: “Oh, that’s too bad. You can’t get there from here.” When it comes to delivering reliable, real-world IT Service Management to yo

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Service Desk Automation Part 3 of 4: Your Key to Unburying the Service Desk

No surprise: Most people prefer to solve problems themselves—just as they prefer an ATM to waiting in line for a cashier. So, here’s why automated service catalogs are key to unburying your service desk: Self-service catalogs are users’ first choice. Give employees what they’re looking for and the

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