*This post originally appeared on the Wavelink blog prior to the rebrand in January 2017, when Wavelink, LANDESK, Shavlik, AppSense, and HEAT Software merged under the new name Ivanti.
This is the first in a two part series on the benefits, and the quick and easy install, of Wavelink Speakeasy.
Everyone involved in warehousing or distribution center operations knows there is a clear, sharp focus on increasing productivity and accuracy. The market is full of companies that offer optimizing solutions, but most want you to throw away most of what you have and start over. The Wavelink solution, Speakeasy, is a lot of fun to bring to the market because it is evolutionary rather than revolutionary, allowing you to capitalize on the system you have spent so much time optimizing and training your employees to use.
It may come as a surprise to you, but chances are good that if you are in warehousing, distribution, or even manufacturing that your system is already a voice solution. If your systems offer a terminal emulation (telnet) or web interface Wavelink can show you that you already own a voice solution. It will lead to increased productivity, improved accuracy, and a safer work environment to save you in many ways.
Wavelink’s promotion of Speakeasy says that you can have a speech solution in place in 30-days or less. For most in the industry that sounds too good to be true because traditional systems require a lot of analysis, coding, integration with host based systems, testing and validation, and then training for users and systems support staffers.
With traditional voice systems, IT typically has to be deeply involved to install the required servers, verify the WLAN can carry the extra new traffic the voice systems create, and then resolve all of the extra new issues with feeds to corporate IT systems. Things like the productivity measurement systems you use today will likely go out the door to be replaced by something new from your voice provider.
If a spec is slightly off mark or a process changes between the time of spec and implementation the process grows longer and most of these steps need to be repeated. Some traditional voice implementations can drag on for years before customers can either add more functions or move to additional facilities even though they run the same corporate IT systems.
The Wavelink Speakeasy voice implementation method starts the same way, but the end is very different and in a very good way.
The initial engagement is a study of your current programs and methods used in your operations. An analyst will perform an interview over a day or two to learn about the methods you use, and how your workers work in your systems. They will seek to learn the standard methods, and identify the exceptions of what happens when things go wrong or off the standard track.
Your application screens, workflow, and error messages will be captured with Wavelink tools. Each step of your process is captured to help integrate voice into your application to optimize the voice enablement.
Depending on the complexity of your systems, this interview and the analysis can take a week to 2 weeks. The result is a WebEx type meeting where the captured processes are walked through. The processes are verified, solutions are proposed and demonstrated, and the voice enablement of your current system is displayed before your eyes and ears. You have freedom to modify anything being discussed with a goal of locking down your application flow.
The changes you discuss are reviewed and a follow up meeting is set with a goal for one more WebEx discussion, and then the initial validation in your facilities on your systems in 2-3 weeks.
Once the updates are made to your satisfaction and the dates are set, it is time to demonstrate the system in your environment. Since we use your system, there is no huge cutover to a new system, we can test and validate with one worker in your current production environment. All of the work is done on the device, so your systems won’t even know a worker is using voice.
Visit us on Friday, February 28th for the second part in this series – How employees are brought on board and all the additional benefits, including reduced training, Speakeasy brings in 30-days or less.