Product Newsletter June 2021
Product updates and releases covered in this blog:
- Ivanti Neurons Platform
- Service and Asset Management
- Extended Products Group
IVANTI NEURONS PLATFORM
Ivanti Neurons Q2 Release
The Ivanti Neurons Q2 release delivered Interactive Neurons for pre-ticket automation which empowers the service desk analysts and results in reduced ticket volumes into the service desk, and post-ticket automation for higher accuracy, improved mean time to remediate and optimal personalized experiences. In case you missed it, watch the What’s New Ivanti Neurons Q2 Release Momentum webinar to learn more about all the new capabilities.
SERVICE AND ASSET MANAGEMENT
Ivanti Neurons for ITSM & Ivanti Neurons for ITAM 2021.2 Release Coming Soon
It’s time to start getting ready for the upcoming Ivanti Neurons for ITSM and Ivanti Neurons for ITAM 2021.2 release for cloud deployments, scheduled to be available starting in July. This new release will deliver new capabilities for automatic ticket classification, powered by AI, alongside automatic recommendation for specific Ivanti Neurons bots to speed incident resolutions. Don’t miss hearing about several Self-Service enhancements such as setting personal favorites along with usability enhancements. You’ll want to check out the new Service Mapping integration with the CMDB to add more dependency and relationship information for your Configuration Items.
Learn more about the new release by viewing the “What’s New” session for Ivanti Neurons for ITSM and Ivanti Neurons for ITAM. Stay on top of the 2021.2 pilot and release dates, and other updates by checking the Ivanti Community and the Cloud Change Calendar. When available, you’ll be able to download the 2021.2 release for on premises deployment from the Ivanti Community here.
Find more Service and Asset Management documentation in the Product Documentation section of the Ivanti website.
Ivanti Neurons for HR | Ivanti Neurons for Facilities
Next month, we’re excited to release Ivanti Neurons for HR and Ivanti Neurons for Facilities. These two new products will allow you to deliver unified and streamlined service management across the enterprise. Both products are equipped with new Back to Work features to support your organization’s business continuity, whether that’s a remote, in-person or hybrid model. Stay tuned for more updates in the coming weeks!
EXTENDED PRODUCTS GROUP
Splunk Connector for Ivanti Device Control - Now Available!
Ivanti Device Control is all about securing your endpoints while also providing a detailed overview to quickly identify weak links in your environment.
The latter has now become much simpler and quicker to perform!
Our new Splunk connector enables you to connect directly to your Ivanti Device Control environment, feeding in all reported events and showing you the most important data in a single dashboard.
From Andy’s Corner: Desktop and Server Management (DSM) goes Cloud!
From his desk in Manhattan NYC, Andy Byrne brings you his monthly insights and scoops on the Ivanti Extended Products you know and love. This time, we’re diving into Desktop and Server Management (DSM), that’s now for the first time connecting to Ivanti Neurons.
Desktop and Server Management (DSM) is now for the first time connecting to Ivanti Neurons with the connector to Ivanti Neurons for Discovery. This is an exciting progression for both existing customers as well as potential customers looking to both manage and secure physical and virtual endpoints throughout their lifecycle and leverage the benefits of the cloud.