Product updates and releases covered in this newsletter:
- Ivanti Service Manager On Premise
- Ivanti Help Desk Essentials
- Ivanti Service Manager Mobile App
- Ivanti Voice
- Ivanti Patch for SCCM v2.4
IT Asset Management
- Ivanti License Optimizer
Unified Endpoint Management
- Ivanti DSM
Ivanti Service Manager 2017.3.1 On Premise Release Now Available
UI enhancements, easier reporting and improved Endpoint Manager integration
The latest version of Ivanti Service Manager for On Premise is now available for download. The 2017.3.1 release expands the capabilities ITSM teams, along with the rest of the enterprise, need to maintain timely delivery of high quality services.
Have your users asked for more engaging experiences when looking for help? Service Manager 2017.3.1 introduces more UI enhancements to improve your users’ experience. This release provides more flexibility to customize and modify the background images of Service Manager. Also, the Home Page now has more available design options, letting you offer a more responsive UI that takes into account users’ device and environment. Your users will enjoy a more consistent and satisfying experience no matter what device they use.
Been looking for easier ad hoc reporting within Service Manager? Then check out RapidReports for a self-service approach to easily create and share your reports. Using a visual designer and data from Saved Searches, you can now easily create your own reports, choose desired outputs and share in a variety of formats, like PDF or HTML. Generate your reports when you want without needing to understand the underlying data scheme or asking for additional data sets.
Automation is still key to reducing your workload from repetitive tasks. 2017.3.1 delivers more integration and automation with Ivanti Endpoint Manager to provide a ‘no touch’ approach when users ask for new software, such as Service Catalog self-service requests with required approvals. Leverage automation to remove any manual steps still left, freeing up more of your time while making it easier for your users to get what they need to stay productive.
Additional highlights of Service Manager 2017.3 include:
- Better visibility of staff availability to work on key tasks with a clear calendar view of their schedule.
- Improved performance for default searches when creating a Role or Workspace, by defining other searches beside “All Records” as the default.
These are some of the exciting new capabilities coming with Service Manager 2017.3. Learn more about the release by viewing the “What’s New” webinar here. Stay on top of Serviced Manager updates by checking the Ivanti Community. Also go to the Community to download the 2017.3.1 release.
Find more Service Manager documentation on the Product Documentation section of the Ivanti website.
New! Ivanti Announces Help Desk Essentials with AI-Powered Hub & Bot
A quick and easy starting path to a new Help Desk experience from the cloud
You know Service Manager is a proven ITSM solution. We’ve just made it even easier to get started with it. Help Desk Essentials is a pre-built, cloud-based solution designed to help IT teams who need to get up and running quickly with a new Help Desk tool.
Essentials delivers a core set of help desk capabilities that include Incident and Knowledge Management, self-service, service requests, dashboards and reports. It’s a pre-packaged offering, packed with best practices, designed for IT support teams who need to get a new help desk solution up and running quickly.
Essentials also includes the new cloud-based AI-powered Hub and Bot for service management. The Hub and Bot deliver a new intelligent virtual support agent (VSA) that is contextual, conversational and intuitive for the end user. It’s fully integrated and automated with service management workflows to help reduce the workload on the help desk.
Users will love talking to the Bot to get help, find information, and manage their assets, all powered by AI and automation. Users can simply interact with the desktop or mobile app to perform common actions such as creating a support ticket, requesting an item from a catalog, searching for knowledge or installing a new application. There is no longer a need to find a self-service portal or fill out complex forms. With the Bot, users interact with the conversational AI inside the Hub, typing or speaking, to drive automated self-service fulfillment activities.
The Ivanti Hub and Bot app will be available for Windows and Mac systems, iPhone and Android mobile devices. The first release is in English but other languages will follow.
Rounding out Essentials are pre-packaged best practices and workflows to cut implementation costs and time, quickly setting organizations on the path to success with low total cost of ownership, more productivity and happier users.
More documentation on Help Desk Essentials will be available soon. Check back for a link in the April Product Newsletter.
Mobile App for Service Manager
Make it easier for your customers to stay connected with your service desk
You’re not always at your desk and neither are your customers. Keep them productive by giving them the new Ivanti mobile app for Service Manager. Now they can easily stay connected to your service desk wherever they are. Let them use the app to create incidents, check status, submit requests or search for answers to common questions. Make it part of your communication strategy so your users stay productive while they’re on the move, all from the palm of their hand.
Android and iOS versions are available and both versions work with Service Manager release 2017.3. Look for Ivanti Service Manager and download the app today.
New Release of Ivanti Voice
Continuing to improve your callers’ experiences
The latest release of Ivanti Voice 2018.1 continues to improve your service desk’s performance with intelligent call routing, integrated voice response, voice self-service, screen pops, and call management functionality. This new Voice release delivers several fixes and updates, along with new features such as being able to see an agents full name to avoid possible confusion when agents have common names or login IDs.
Download the release notes and the new version of Voice from the Ivanti Community.
Ivanti announces Patch for SCCM v2.4
We’re bringing together the best from Ivanti Patch for SCCM, powered by Shavlik, and Heat PatchLink DeskTop!
You already know we simplify third-party patching in a Microsoft System Center Configuration Manager (SCCM) environment. Well, now we’re excited to let you know that our Heat PatchLink DeskTop customers and customers of the former Shavlik Patch (Ivanti Patch for SCCM, powered By Shavlik) will share a go-forward path—and a host of standout features. Patch for SCCM v2.4 will release in early April, bringing together capabilities from both products, and features new to both as well, to further distinguish the leading solution in this space.
Here are some new feature highlights:
- New grid control – The new system provides more flexibility in how you display, organize, and filter your data.
- Real-time status – The new grid also displays the real-time status of tasks performed on the console, giving you insight into the progress of processes in the background.
- Configurable settings
- User level – You can save your settings so they’re available no matter which machine you use to log in to the SCCM console.
- Shared level – You can save settings and share them so they’re available to all users of the product.
- Relaxed client/server version matching – The operating systems hosting the WSUS client/server components no longer need to match, providing more flexibility for implementation.
- Optional timestamp server – The timestamp removes the need to re-sign update packages when the WSUS signing certificate expires. (Note that the timestamp provides continued use of previously published content beyond certificate expiration. You cannot publish new patch packages to WSUS without an active certificate.)
Documentation on the ins and outs of Patch for SCCM v2.4 will be available when it releases in April. Look for a link in the April product newsletter.
IT ASSET MANAGEMENT
Ivanti License Optimizer for Clients/Servers 2018.0/2018.1
Your cloud production environment has been updated
With the new version of License Optimizer, it just got that much easier to import inventory data with enhanced integration of Discovery Services for iQuate and Endpoint Manager data imports. Benefit from higher flexibility and configurability of data imports and enjoy improved stability and performance. Check out the new software and operating system teaching pages within License Optimizer. The solution now provides “best guesses” for not immediately recognizable imported data, enabling an expedited teaching process. The latest version of License Optimizer uses active directory federated services (ADFS) to enable a seamless Single-Sign-On (SSO) experience. Your production environment has now been updated to this latest version. In case you are using a legacy agent, please download the new agent through the UI for the integration with on-premise Discovery Services.
Next week, we’ll be migrating your License Optimizer production environment from its legacy Concorde hosting environment to Ivanti Cloud. This is an Azure to Azure migration and your URLs and access experience will remain the same. The migration to Ivanti Cloud will enable enhanced security, stability and scalability for your License Optimizer environment going forward.
UNIFIED ENDPOINT MANAGEMENT
Ivanti DSM 2018.1 enriches usability, cloud readiness, and Windows 10 upgrades
New version now generally available
The 2018.1 version of DSM has released and is now available for download. The new version is packed with various usability and performance enhancements to make endpoint management a breeze. DSM packaging and eScripts that you love, just got even better. Benefit from improved software tag handling and eScript command extensions to display custom maintenance timeframes. Accelerate remediation with improved log formats for easier and automated analysis of log files. Ready for the cloud? DSM now officially supports Amazon RDS with MS SQL server for the DSM database. Wondering whether a change task has been transmitted to your endpoints? The DSM console provides you with alerts and notifications for change tasks and also improved visibility on property group levels. You can filter your own tasks in the “Infrastructure Task” view and get automated updates. Thinking about migrating to Windows 10, but not sure yet when exactly? Always use the latest and greatest Windows 10 version when you are ready to stage your inplace-upgrade, migration or deployment with DSM zero-day support of every new Windows 10 version.
Download the new version from the Ivanti Community. There you will also find the release notes and documentation.
To learn more about DSM 2018.1, join us for the What’s New Webinar on Monday, April 23rd. Please register today to secure your spot: