We’re the early days of spring and also in the middle of March Madness, so it must be time for the annual HDI Conference & Expo!

Ivanti will be at HDI on April 9-12, Booth #707

We’re looking forward to being there and hope you’ll stop by and see us!

The theme for this year’s conference is “Get Ready For the (R)Evolution of Support and Service Management” and it promises to be an energizing and empowering experience for service and support professionals. HDI 2019 will offer over 120 workshops and sessions, covering topics like:

  • Process Improvement
  • Change Management
  • Employee Engagement
  • Service Management Optimization
  • Organizational ROI
  • And much more….

Don’t forget to check out the five keynotes at the conference. I often find the keynotes to be very interesting. They are one of the things I think and talk about after a conference, especially because of the different perspectives the speakers have when it comes to addressing challenges in IT. Do plan on attending one, two, or all of the keynotes if you can; you’ll be glad you did.

You’ll also be glad if you attend Ivanti’s Solution Spotlight session:

Overcome Your Tier 1 Support Challenges on Wednesday, April 10 at 1 pm.

This session is well worth 20 minutes of your time to hear how you can improve your Tier 1 support capabilities through knowledge sharing, self-service, automated workflows and AI, amount other helpful tools. If you’re not careful, you may pick up some tips and tricks to help you supercharge your Tier 1 support capabilities.

Industry Awards

Don’t miss the Thursday evening celebration, not just because of the entertainment, but for the HDI Celebrating Excellence Awards.

Each year, HDI's awards are given to the individuals, teams, and organizations that have enhanced their service management and support organizations through exceptional leadership and vision, the integration of best practices, stakeholder involvement, business alignment, and achievement of the highest standards of quality and customer satisfaction. Come and show your support for the finalists and winners for this year’s awards.

We’re very excited that Service Corporation International is one of the HDI Award finalists. Recently SCI had to answer the question if they could count on their support processes and systems to hold up during a natural disaster. Come hear how they were able to keep their service desk up and running through not just one, but two hurricanes back-to-back. If you miss them at the HDI conference, you can still hear their story here from a recent online event.

Make New Connections

Conferences are always a great opportunity to meet new people. HDI is no exception since it’ll bring many service management experts together. Plan to not just attend sessions but also take the opportunity to introduce yourself after the session, at lunch or at one of the receptions. Speakers enjoy meeting new people, hearing stories from the trenches and learning how new technologies or initiatives are doing. These introductions could be the start of new relationships and ongoing dialogs that last years.

It’s also a great opportunity to meet and network with other ITSM professionals. I find the conversations at meals range over many interesting topics. Most attendees are like you and look forward to learning what other IT teams are working on and lessons learned. Try to meet as many other attendees as you can. It’s very possible that you’ll learn something new and helpful from these conversations.

Learn About New ITSM Innovations

We invite you to visit the Ivanti booth in the exhibition expo. Ask us about our proven ITSM solution and what we’re doing to make it easier to resolve issues faster and keep your employees happy and productive. We’d be thrilled to show you our AI-powered virtual support assistant that brings self-service even closer to your users. Let’s talk about how including IT Asset Management, Enterprise Automation, or integrated Voice response can take your service desk to the next level. And we’d be happy to share examples of other teams who’ve used our ITSM solution, with its 13 Pink Verified processes, as well as our Unified IT solutions to supercharge your operations for IT and the rest of the business.

Stop by booth #707 to say ‘hello’ and see what else we’ve working on for you. We’re looking forward to meeting you at another informative and enjoyable HDI conference!