ITSM Expert Matt Hooper Talks Common IT Mistakes, Strategic IT, Tesla Semi and More

In this podcast, we are joined by Matt Hooper, a global ITSM expert. We start by discussing the Tesla Semi and Roadster news.

Fun facts about Matt:

  • His favorite movie is The Saint
  • He eats eggs with spicy salsa verde sauce every morning for breakfast
  • His favorite song when he is sad is Simple Man by Lynyrd Skynyrd

What to listen for:

  • Why IT teams need to change their mindset about who they serve
  • The pushback Matt has received on his ITSM message
  • Common mistakes IT departments are making
  • How IT can be more strategic

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