The First Responder Model for ITSM

In today’s increasingly complex and dynamic world of IT, we as IT professionals are called to do many things:

  • Protect and secure the valuable assets of the business
  • Deliver timely and high-quality services
  • Leverage technology to better serve our customers while creating competitive advantage

This mission for IT remains timeless, but the global markets around us bring new challenges and new layers of responsibilities that go far beyond this fundamental mission. 

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