Next-Generation ITSM: Impetus for Growth and Change

ITSM is evolving. That evolution is driving growth, of ITSM teams, their responsibilities, and their influence across enterprises.

Respected analysts Enterprise Management Associates® (EMA™) recently published a report co-sponsored by Ivanti: “Next-Generation IT Service Management: Changing the Future of IT.” For that report, EMA surveyed more than 260 respondents in North America and Europe, all of whom are involved in ITSM activities directly, as managers or executives.

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