A new research report produced by respected analysts Enterprise Management Associates® (EMA™) and co-sponsored by Ivanti finds that ITSM is rapidly evolving beyond incidents, problems, changes, and user password reset requests. EMA’s findings offer both interesting observations and useful guidance …Read more
Automation can make IT at your enterprise more secure, more efficient, and more valuable to your business. It can have personal benefits for you and your team as well.
Automation and Productivity
“Automation will change the daily work activities of …Read more
Many years ago, I worked as an IT support analyst helping companies with a software product that managed their documents on the network.
When customers called for help, I used a software program to open an incident that described the …Read more
As I write this—on a Monday morning British Airways flight—BA is struggling to recover from one of the worst IT outages an airline has ever suffered, and accordingly, also one of the worst PR disasters.
Over …Read more
It’s a bird! It’s a plane! It’s Ivanti at the IAITAM 2017 Spring ACE Conference!
In just a few short weeks, we’ll get the chance to see each other’s inner superhero at the IAITAM 2017 Spring ACE Conference. …Read more
Health care providers are constantly looking for new and innovative ways to improve quality of care and patient safety, amid challenges posed by mergers and tightening budgets.
Technology plays a key role in this mission. Doctors, nurses, and support staff …Read more
Sure, you’ve heard of and are probably dealing right now with “shadow IT”—users deploying unauthorized, insecure workarounds in response to processes and policies they don’t like or understand. But what are you doing about voodoo IT?
You may never …Read more