Since the January 23rd merger of LANDESK and HEAT Software that formed Ivanti, my duties in Corporate Marketing have included editing a mountain of HEAT case studies that are being rebranded under the Ivanti name. Several of them highlight customer …Read more
I was only the second sentence into Enterprise Management Associates’ Next-Generation IT Service Management research report when the hunger pangs struck. The sentence read:
“As this research shows, in many organizations ITSM is becoming a hub of innovation…”
Mmmmm, hub. …Read more
Can the past help you to plot and navigate an effective course to the future of ITSM and IT at your enterprise? Research by respected analysts Enterprise Management Associates® (EMA™) indicates that it can—and should.
That research is featured in …Read more
ITSM is evolving. That evolution is driving growth, of ITSM teams, their responsibilities, and their influence across enterprises.
Respected analysts Enterprise Management Associates® (EMA™) recently published a report co-sponsored by Ivanti: “Next-Generation IT Service Management: Changing the Future of IT.” …Read more
A new research report produced by respected analysts Enterprise Management Associates® (EMA™) and co-sponsored by Ivanti finds that ITSM is rapidly evolving beyond incidents, problems, changes, and user password reset requests. EMA’s findings offer both interesting observations and useful guidance …Read more
Automation can make IT at your enterprise more secure, more efficient, and more valuable to your business. It can have personal benefits for you and your team as well.
Automation and Productivity
“Automation will change the daily work activities of …Read more
Many years ago, I worked as an IT support analyst helping companies with a software product that managed their documents on the network.
When customers called for help, I used a software program to open an incident that described the …Read more
As I write this—on a Monday morning British Airways flight—BA is struggling to recover from one of the worst IT outages an airline has ever suffered, and accordingly, also one of the worst PR disasters.
Over …Read more