You may have heard about or even seen the recently released movie, “War for the Planet of the Apes.” I have not, but I have been taken by a rallying cry for the apes used repeatedly in trailers and advertisements …Read more
In the recent report by the Enterprise Management Associates® (download below), 264 ITSM customers were asked about the current status of their ITSM. Areas of study covered everything from best practices and strategic priorities, to endpoint management and the impact …Read more
A popular topic of debate and projection, IT service management is the focus of a newly released research report from Enterprise Management Associates®. Written by Dennis Nils Drogseth, the report delves into changes and challenges happening in ITSM in companies …Read more
Since the January 23rd merger of LANDESK and HEAT Software that formed Ivanti, my duties in Corporate Marketing have included editing a mountain of HEAT case studies that are being rebranded under the Ivanti name. Several of them highlight customer …Read more
I was only the second sentence into Enterprise Management Associates’ Next-Generation IT Service Management research report when the hunger pangs struck. The sentence read:
“As this research shows, in many organizations ITSM is becoming a hub of innovation…”
Mmmmm, hub. …Read more
Can the past help you to plot and navigate an effective course to the future of ITSM and IT at your enterprise? Research by respected analysts Enterprise Management Associates® (EMA™) indicates that it can—and should.
That research is featured in …Read more
ITSM is evolving. That evolution is driving growth, of ITSM teams, their responsibilities, and their influence across enterprises.
Respected analysts Enterprise Management Associates® (EMA™) recently published a report co-sponsored by Ivanti: “Next-Generation IT Service Management: Changing the Future of IT.” …Read more
A new research report produced by respected analysts Enterprise Management Associates® (EMA™) and co-sponsored by Ivanti finds that ITSM is rapidly evolving beyond incidents, problems, changes, and user password reset requests. EMA’s findings offer both interesting observations and useful guidance …Read more