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Ivanti Recognized in a Leader Position for Enterprise Service Management

Mon, 06 Dec 2021 17:55:34 Z

The last time Forrester published their Wave report for Enterprise Service Management in 2019, the world had never heard of COVID-19 and workers were, for the most part, still going to offices. IT and other lines of businesses had a basic handle on servicing their employees’ needs. Today, about 2 years after the first COVID-19 cases started showing up, the world is a very different place. Much has changed for Enterprise Service Management (ESM) which Forrester details in their latest evaluation of the market and the top vendors in the space.

Ivanti is incredibly proud and excited to share that we are one of only five Leaders in The Forrester Wave™: Enterprise Service Management, Q4 2021. Forrester evaluated the 15 most significant providers based on their 22-criterion evaluation. Ivanti received the highest scores possible in the product vision, innovation and execution roadmap criteria.

Our customers have been choosing Ivanti Neurons for ITSM to help them provide service management for their enterprises long before the work world got so complicated. Ivanti has made it a priority to continue to innovate and provide capabilities like proactive resolution through self-healing to lessen the burden on IT while at the same time helping organizations to elevate their employee experiences. In 2021, Ivanti acquired Cherwell and their Cherwell Service Management platform to provide even greater capabilities in ESM and also in 2021, released Ivanti Neurons for HR and Ivanti Neurons for Facilities to provide the same consistent experience for employees across their onboarding, remote work services and return to the office initiatives.

The Forrester report recognized Ivanti’s goal to move to proactive support and noted that “Ivanti offers a well-integrated platform for the medium-sized enterprise.” They further explained, “The Ivanti Neurons portfolio covers everything from service management to device management and optimization. Ivanti has the ambitious goal to move from reactive to proactive support, with predictive functionalities reducing the frequency of support interactions. Customers can leverage these solutions to perform advanced IT support actions like predictive end-user computing (EUC) optimization.”

Forrester also noted the investments we have made into industry-specific use cases. They also noted that our reference customers complimented our platform flexibility. We believe Ivanti is in the unique position in the market of having a broad IT management platform that brings together critical functionality across enterprise service management, endpoint management and security.

Considering all of this, it’s no wonder that Ivanti is in a Leader position. But what you can rest assured on is that Ivanti won’t stop here. Our innovation roadmap is full of exciting capabilities that will continue to help our customers provide their IT staff and their employees with the best solutions to keep productivity and satisfaction high. At the same time, they can be assured that whatever this crazy world throws at us, they have the tools in place to keep their organization performing regardless of whether employees are in the office, at home, in a café or wherever else their everywhere workplace may be.

Physical Events are Back! Ivanti is Excited to See You at Support World Live

Fri, 05 Nov 2021 12:00:01 Z

Speaking for all of us in the Enterprise Service Management team at Ivanti, we’ve missed you. We’ve missed the opportunity to engage in meaningful discussions in person. We’ve missed the opportunity to learn from customers and non-customers alike who stop by our booth to chat about what’s going on in IT at their organizations and how they’ve fared since we last met.

Finally, though, in-person events are coming back. Ivanti is a proud platinum sponsor of Support World Live 2021. Kicking things off this week in a pre-event discussion group “Putting Technology to Work for Your Customers and Your Employees,” my colleague Phil Bowermaster and I had a lively conversation with conference attendees about the pandemic, how they’ve implemented automation to better service employees and how employees have (and in some cases, haven’t) adapted to the changes brought by the pandemic and the technology intended to help them. I love a vocal group and the members of our discussion group were engaged. I think Phil and I learned a thing or two.

This discussion group was just the start. As a sponsor of both the virtual and live events for Support World 2021, the Ivanti team has worked hard to put together meaningful content for attendees. We hope you’ll find our recorded and live sessions thought-provoking and informative.

If you’re attending the live event in Orlando, please make sure you stop by Ivanti’s booth (#813) and meet our team. We can’t wait to hear what you’ve been up to in service management, and we hope you’ll allow us to share what’s new at Ivanti and how our customers are delivering secure, contextualized and productive employee experiences. We’ll have multiple live presentations in our booth throughout the conference and a great team of knowledgeable experts on hand to show you our technology and how you can put it to work in your organization.

On the Solutions Spotlight stage at the live event, you’ll find my colleague, Dave Martinez, discussing how to optimize your support capabilities to stop your Tier 1 nightmares. He’ll share how you can improve your Tier 1 support capabilities through self-service, knowledge, asset management, proactive workflows, bots and AI among other helpful tools. Make sure to attend this session to gain practical insights and tips and tricks to help you supercharge your Tier 1 support capabilities for the everywhere workplace.

We have two other great sessions available to both virtual and live event attendees. Alan Taylor from our product management team joins a panel discussion on the importance of Configuration, Asset, and Identity Management in a Hybrid Work World. This is sure to be a lively discussion as the criticality of this topic has escalated with remote work and the proliferation of devices used outside the corporate walls.

The next session you don’t want to miss features Daren Goesen, VP of Product Management at Ivanti, as he discusses Driving Better Employee Experiences and Business Outcomes with AI & Automation. Daren is an expert in automation and its impact on employee experience. During the session, you’ll also hear from our customer SouthStar Bank and how they were able to deliver “big shift-left” outcomes such as more proactive incident resolutions, autonomous security remediations, and cost savings, while realizing vastly fewer escalations and better employee experiences.

Last but not least, we’ve got a great demo that showcases much of what Daren will discuss. You can view David Pickering’s demo on Enhancing the Employee Experience with Proactive Service Management and see first-hand how self-service and self-healing improve the employee experience.

Whether you’ll be at the live or virtual event, we look forward to seeing you, hearing from you, and learning from you. If you’re not able to make this event, stay tuned for what’s coming next year. In the meantime, we’ve got great resources all year round that you can take advantage of. Our webinars are a great place to start.

Ivanti Recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for IT Service Management Tools

Fri, 03 Sep 2021 15:11:03 Z

It’s official! Gartner just published the latest Magic Quadrant for ITSM Tools and once again, we’re proud to have been named a Leader. This is no flash in the pan, but rather more validation for Ivanti’s completeness of vision and our ability to execute.

At Ivanti, we’re committed to enabling the Everywhere Workplace so that teams around the globe can focus on what they do best. With this in mind, Ivanti Neurons for ITSM is designed to be flexible to meet each organization’s needs and maturity level, for today and tomorrow.

If the last year and a half has proven anything, it’s that digital transformation is not going away anytime soon. In fact, for many, the timelines have accelerated. Our workers expect the same level of experience and support from their own IT departments that they receive from their favorite consumer-focused online brands. For service management teams supporting their Everywhere Workplace, it’s imperative they have the tools and processes in place to meet these expectations.

Finding and solving problems with automation and artificial intelligence (AI) before they’re reported is just one way that Ivanti enables an enhanced level of employee experience. Enabling employees to help themselves through intuitive self-service options is another.

We’re proud to be positioned as a Leader, but we won’t rest on our laurels. With the Ivanti Neurons platform, we’ll continue to deliver a modern IT service management solution, a reliably great employee experience, and improved business outcomes.

Learn more about Ivanti’s positioning in the Gartner Magic Quadrant for IT Service Management Tools.

Gartner Disclaimers:

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner Magic Quadrant for IT Service Management Tools, Rich Doheny, Chris Matchett, and Keith Andes, XX September, 2021.