Every day I speak to professionals in the IT industry about improving IT performance. Whether it’s increasing tracking of purchased assets, or simply handling requests for new assets and services, one common theme is consistent: Everyone knows where they want to be.…Read more
“What do you do, again?” The classic cocktail party question every ITSM professional gets asked.
“So, you fix computers?”… “Not exactly!”
“You’re an engineer?”… “No, I used to be an engineer, but now I…”
“So, you’re a project manager?”… “Well, you know how you hate your IT department?…Read more
First off, I have to say I hate this title. When did security of IT assets and systems become something different from service management?…
Can I just point out that you have never had the image of Yosemite Sam and Mick Jagger sitting on a cloud until now?…Read more
What’s in a name?
Does it really matter what you call this common plea for IT help?
Yes! It absolutely matters!…Read more