Posts by Brent Bluth

SCL Health Enhances Patient Safety with ITIL Service Management Solution

Are you in the market for a proven IT Service Management (ITSM) software solution that supports ITIL processes? This case study shares the inside scoop on how Ivanti® Service Manager, powered by Heat, is helping SCL Health enhance patient safety, manage change to reduce unplanned outages, and stream


New Webinar: Windows 10 Migration Tips, Tricks, and Strategies

If you’re looking for real-world tips and tricks on how to reduce Windows 10 migration complexity, this on-demand webinar titled “Windows 10 Migration Tips, Tricks, and Strategies” is for you. It’s no secret that Windows 10 presents IT with a vast array of new challenges. What’s more, Microsoft’s n


New IT Security Webinar: Learning from Atlanta

If you’re an IT professional concerned about malware protection and data security in government, this 50-minute webinar Learning from Atlanta: 5 Steps to Securing Government IT is certainly worthwhile. Atlanta, the capital city of Georgia in the southern U.S., is famous for many things: the Braves,


Behold the Benefits of Unified IT Service, Asset, and Endpoint Management

If you only had a few moments to explain IT service management (ITSM) to someone, what would your “elevator pitch” be? In an EMA Research report, industry analyst Dennis Drogseth defines it this way: “Based on ongoing dialogs and readings outside of this research, perhaps the most frequent industr


The IT Service Management Attainment Model: An ITIL Roadmap for Continual Improvement

I love a catchphrase attributed to the people of rural Maine in the U.S. when replying to tourists asking for directions—often to places not reachable by a direct route: “Oh, that’s too bad. You can’t get there from here.” When it comes to delivering reliable, real-world IT Service Management to yo


Patch Management Best Practices—A 'Well-Oiled Machine'

Looking for a clear, well-structured overview of best practices and trends in patch management? Then this Ivanti security webinar is for you. First presented at Interchange 2018 in Dallas the week of May 13th and subsequently online, it’s one of our most popular sessions and is ready when you are.